I’m not a huge fan of messenger bots, I think it’s far better to really talk to people…but if you are really far too busy to reply personally why not set up ‘auto reply’ or get a VA?
In this digital world we all seem to be available at all hours & some consumers are starting to expect a 24 hour service! It’s impossible to be available all the time & probably not good for your image either.
We all have busy lives, meetings to attend, clients to talk to, work to do & we need time off. What we do need is some sort of answerphone message. Then, when someone sends you a message to your Facebook page, you can let them know that their message is important to you & you will get back to them as soon as you can.
So here’s how to set it up:
Click Settings at the top of your Page
Click Messaging in the left column
Below Send Instant Replies to anyone who messages your Page, click Yes
To change your instant reply message, click Change, personalise the message and click Save
Be friendly & give an indication of when you will be able to reply personally. e.g. I wrote… “Thank you for your message, I will get back to you shortly. There may be a delay due to time difference though, depending on where in the world you are, as I am in the UK.”
If your status is set to ‘away’ the message won’t be sent & instant messages aren’t included in your page’s response rate or response time stats.